Focus interviews on workflows, not abstract AI preferences.
Interview prompts
Workflow and problems
- Which workflow has recurring delays, exceptions, or quality failures?
- Where does limited expert judgment slow the work?
Data and systems
- What records exist today, and how accessible are they?
- Which systems and integrations would limit delivery?
Decision and governance
- What risk limits must be respected?
- What evidence would convince a sponsor to fund a pilot?
What to leave with
End each interview with one possible opportunity, one preparation task, and one evidence gap to validate next.